Privacy Notice


David Pope,(Private Counsellor and Coach) whose website is Healyourgrief.co.uk is committed to ensuring that clients’ personal data will be handled according to the General Data Protection Regulation (GDPR) law of May 2018. Only David Pope has access to the personal information held about clients of Healyourgrief.co.uk.
As part of my privacy policy, I will always keep any information provided
through this website confidential.

I will not contact you unless you indicate that you would like me to do so, whether that is by text, email or telephone/video call. I take your privacy seriously and will never share your personal details with a
third party, without your permission.

For more information please contact me.
What information is stored?
David Pope will keep client records which are deemed appropriate to
the counselling service I provide. Keeping records is a professional
responsibility and necessary to facilitate the counselling work. Information that
may be stored includes: • Client contact information, name, address, phone numbers, email address etc, any referral forms received from other agencies or organisations • GP name and contact number
• Information provided by the client at the initial assessment session,
including but not limited to:
▪ Marital status
▪ Previous counselling or professional support
▪ Significant illnesses or health problems
▪ Current reasons for seeking counselling
• Records of counselling sessions
• Video or audio recordings of sessions – only where specific consent
has been agreed in advance

GDPR Specific Information:
What do you do with contact details made via the website?
I store email addresses and phone numbers confidentially for the purpose of
contact during the time you are in therapy. Once therapy has discontinued
your details will be deleted digitally. I keep paper records for a period of 7
years in a locked filing cabinet. Once this period has passed, all paper data will be destroyed. How long will you retain it?

Digital data will be removed as soon as counselling has discontinued. All paper copies shall be retained for 7 years.
How and why are you collecting data?
I collect data for the purpose of the counselling sessions and for communication purposes.
How do you want people to let you know if they do not wish for their
information to be kept?
If you choose for your information to not be stored, this will impact your
eligibility for counselling, as David Pope needs your contact
information in order to arrange counselling sessions with you.
Under the data protection law, you have a right to: Make a request to see the information that is being held about you
• Ask for rectification of anything in your client record which you feel is
incorrect
• Ask for erasure of any personal information on your file • Withdraw your consent to keep records at any time
*Note keeping – All notes are kept electronically and paper based, These are
stored under password protected files and in locked storage systems to which
only David Pope has access to. The notes are minimal, but it is a professional responsibility to keep appropriate records and those records support and facilitate the counselling work. Withdrawal of consent
for David Pope to keep records, will, by necessity, likely result in the
cessation of counselling work.

David Pope whose website is healyourgrief.co.uk
Privacy Notice
My contact details
Name: David Pope- Healyourgrief.co.uk
Address: 1 Blawith Road Harrow HA1 1TL
Phone Number: 07729179483
E-mail: david@healyourgrief.co.uk

What type of information we have:
We currently collect and process the following information:
• Personal identifiers, contacts and characteristics (for example, name and
contact details) and Doctor’s Details
How we get the information and why we have it
Most of the personal information we process is provided to us directly by you
for one of the following reasons:
• You have made an enquiry for counselling
We also receive personal information indirectly, from the following sources in
the following scenarios:
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting David Pope on telephone number
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
What we do with the information we have
We use the information that you have given us in order to contact you and
arrange appointments.
We do not share this information with anyone.

How we store your information:
Your information is securely stored.
We keep client notes for 7 years. We will then dispose your information by
securely shredding and disposing.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your
personal information.
Your right to rectification – You have the right to ask us to rectify
information you think is inaccurate. You also have the right to ask us to
complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal
information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to
restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the the right to object to the
processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer
the information you gave us to another organisation, or to you, in certain
circumstances.
You are not required to pay any charge for exercising your rights. If you make
a request, we have one month to respond to you.
Please contact us at www.healyourgrief.co.uk if you wish to make a request.
How to complain
You can also complain to the ICO if you are unhappy with how we have used
your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113